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Our experience with this restaurant fell below the standard of that expected of any restaurant the roof leaked badly, and customer service from management was abrupt at times. We paid our money for an room hire, and on the day, more money was demanded from us on the day which was not part of the agreement. We were confronted with, unless we paid no access could be gained and our rights of entering were refused until we paid an extra £200. We paid the sum to continue with the event and later brought in receipts after the event to show as proof of payment which as rejected by the Manager/owner citing " we had access to a nice restaurant" Positive note, The hotel staff was very welcoming and very helpful and the restaurant and rooms inside the venue are really nicely decorated. However, we would NEVER make any more event bookings at this place again, which is a deep shame.
The food was amazing and delicious with reasonable price. Very warm and friendly staff who advised us to make an order. The restaurant was massive with lots of table available and decoration was very artistic. Private parking with lots of space available. Would go again with friends and colleagues.
so let's start with the rooms all i am gone say is that they are disgusting i literally found a rat in my room literally jerry from tom & jerry and in the shower i literally found urine the place is really not cleaned. And the restaurant now, basically the whole kitchen came out to ask for my order they messed it up 5 times aproximatively the staff did not speak English and when i orderd soms chicken wings they came back to me and told me that there ain't no more chiken left then i went to the counter and asked for a chicken kebab and they literally told me they found the chiken 😂 like were did u find it, underneath the deep fryer? then i specifically sayed to not bring me salad and the prawns but they still did it , the owner was very nice but the staff was a disgrace.
I’ve got delivery from them. Food came after 1 hour and it was cold, not fresh and dry! I couldn’t eat the burger and chips at all. The salad shirazi was not salad shirazi at all.
We have just stayed here for two nights. We got a very friendly welcome and all of the staff we met were lovely. The inside of the hotel is very different to how it looks outside and it did feel very authentic. We had drinks and food in the restaurant and the food and service was amazing. We definitely got a holiday experience from this hotel. They have there own Shisha Lounge out the back and it is beautiful and relaxing. The rooms are basic but very clean and comfortable. If I was picky I'd say the rooms could do with a mirror as there is only a mirror in the bathroom, and bathroom could do with a bath mat. However we managed fine without them . The hotel is just a short taxi ride into town. We would have liked the hotel to do breakfast so maybe this is something they could consider in future. We had a lovely time here 😊