I had a single room which was fine but incredibly dirty floor and the only coffee sachet was a 3 in 1 so useless if you don't take sugar or milk and I take neither. They wanted to charge extra to provide a black coffee. However location perfect for Leeds carnival and the overall quality of the hotel was good given how economical it was.
Avoid this place like the plague. I requested an invoice before arrival, and have yet to receive one. There were cracked windows, the bathroom door couldn’t close, there was no one on duty after I checked in, and no hot water when I wanted to shower. The place was undergoing renovations. The restaurant was closed and I am puzzled as to why the views were mentioned on booking sites, the view was of houses over the road. They tried to charge me extra for parking too.
Our experience with this restaurant fell below the standard of that expected of any restaurant the roof leaked badly, and customer service from management was abrupt at times. We paid our money for an room hire, and on the day, more money was demanded from us on the day which was not part of the agreement. We were confronted with, unless we paid no access could be gained and our rights of entering were refused until we paid an extra £200. We paid the sum to continue with the event and later brought in receipts after the event to show as proof of payment which as rejected by the Manager/owner citing " we had access to a nice restaurant" Positive note, The hotel staff was very welcoming and very helpful and the restaurant and rooms inside the venue are really nicely decorated. However, we would NEVER make any more event bookings at this place again, which is a deep shame.
Lovely people who I've met just been for 1 night but it was great well worth the overnight stay definitely come again
so let's start with the rooms all i am gone say is that they are disgusting i literally found a rat in my room literally jerry from tom & jerry and in the shower i literally found urine the place is really not cleaned. And the restaurant now, basically the whole kitchen came out to ask for my order they messed it up 5 times aproximatively the staff did not speak English and when i orderd soms chicken wings they came back to me and told me that there ain't no more chiken left then i went to the counter and asked for a chicken kebab and they literally told me they found the chiken 😂 like were did u find it, underneath the deep fryer? then i specifically sayed to not bring me salad and the prawns but they still did it , the owner was very nice but the staff was a disgrace.